Refund Policy
All sales are final
We do not accept change of mind returns.
Order never arrives
Every order ships with tracking. If your order does not reach you, you get a full refund. Contact us with your order number and we will issue a complete refund.
Damaged or wrong item
If your order arrives damaged or you receive the wrong item, email protonpatrol.official@outlook.com with your order number and photos of the issue and we will make it right.
Shipping protection
Shipping protection covers your order if it is lost, stolen or damaged in transit, and we send a replacement at no cost.
30 Day Warranty
The 30 Day Warranty covers anything that stops working within 30 days of delivery, and we send a replacement.
How to request a refund
Email protonpatrol.official@outlook.com with your order number and a description of the issue. We aim to respond within 1 to 2 business days.